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Faqs
To sign up you first have to log into the registration page. We will then ask you to complete a series of personal details and choose a password you can use for successive purchases you make from our site.
To add addresses to your account, log into the “My addresses” space in your user account, where you will be able to add and edit as many addresses as you like.
You can also add a new delivery address while you are making a purchase, in the “My delivery information” step.
Log into your user account with your current password. You can change your personal details and login password under the “My data” section.
If you don't remember your password, click the “Forgotten your password?” link when you log in. Just send us your user email address so we can provide you with a new password for your account.
If you have forgotten your password and have followed the process to get an email to reset it but haven't received it, review the following possible causes and solutions:
1..1. Check the email reached your main folder: Open your spam, junk, archived, promotions and bulk folders to see if it ended up there.
1..2. Check that the address you tried to reset is correct: The email address you completed may not be the one you signed up with. This can happen, for example, if you have several email addresses, such as a Hotmail one and a Gmail one, and you are trying to log in with an address not registered with MartiDerm. Try entering your email address again and we will resend the email to reset your password.
1..3. I still haven't got the email to reset my password: Complete our contact form indicating your login problem and our team will contact you as quickly as possible to help.
If you would like to receive our newsletter, we recommend going to the end of the site page. We will ask you to enter your email address and check the consent box and privacy policy, then click “Sign up!” to enjoy all our new releases and promotions!
To stop receiving our newsletter, just click the ‘Cancel subscription’ link at the end of each of our emails.