Faqs

You can purchase our products in pharmacies, beauty care outlets and the El Corte Inglés health and beauty department (find your closest pharmacy here). You can also place your order with the online store on our website.

You can pay for your order with a credit card (Visa, Mastercard, etc.) or PayPal/Redsys.

Yes. You can return your order within 30 calendar days from receiving the products. Email us at hola@martiderm.com, supplying your order details and a photo of what you want to return. Goods must be in perfect condition and the original packaging kept. In this case the customer assumes the costs of returning the product to our offices.

Orders ship to Spain (mainland) and the Balearic Islands the same day.
Delivery time is 24 to 48 hours. We will email confirmation that your order has been shipped and you will receive a further email from the logistics company with the expected delivery date and time. If you place the order before 1pm you will receive it the next working day; otherwise it will take 48 hours. Orders ship the next working day after a weekend/bank holiday and delivery times start from then; in any case you will receive an email with full information. Bank holidays in Catalonia do not count as working days with regards product shipments, since our offices are located in Barcelona.
Waiting times may be longer for promotions and goods on sale; in any case, we will try to speed the process as much as possible to ensure the fastest delivery time.

The goods will first be delivered to the indicated delivery address and if you are out the messenger will try to leave a note in your mailbox. It is not always possible to leave a note if the messenger is unable to enter the grounds or apartment block. After this first attempt, your local courier office will try to contact you to arrange a second delivery time. If you are away from home then too the order will be left at the office to pick up from there. If we were unable to contact you to organise the delivery, please email us at hola@martiderm.com so we can provide the contact information or help you wherever necessary.

We make the delivery available to you at the collection points of any of the companies we work with in the delivery logistics process. Once you have received the email from our trusted transport company confirming that your order has shipped, you will find the information and link to its website where you can ask to pick your goods up from a place close to your home.

We recommend checking the address you supply when placing orders to ensure the information is complete and correct, as you will not be able to change it once the goods have shipped without generating additional shipping costs. If you detect incorrect information, please report it as soon as possible by emailing us at hola@martiderm.com. This can also increase the delivery delay by a further 24 to 48 hours.

Shipping is free for all in-store orders over €39 within our delivery areas in Spain (mainland and Balearic Islands).
We work with a logistics provider who is entrusted with deliveries.

Find all the information you need here.

Find all the information you need here.